Terms of Service

1. What these terms apply to

They apply to any HVAC diagnostic, repair, maintenance or installation work we carry out for you at a residential or small commercial property in our service area. Where you sign a separate written installation contract, that document controls if it says something different from this page. Nothing here removes rights you have under Arizona consumer law or under the rules of the Arizona Registrar of Contractors.

2. Estimates and quotes

Replacement and installation estimates are free and carry no obligation. A written quote holds for 30 days from its date. After that we may need to reprice, and in 2026 the main reason is equipment cost movement tied to the refrigerant transition rather than anything we control.

A quote covers what it lists. Equipment model numbers, the permit, haul away of the old system and the labor described are all inside the number. Work discovered once panels come off, such as a failed roof curb, a crushed duct run or an electrical circuit that does not meet current requirements, is quoted separately before it is carried out.

Repair pricing works differently. The diagnostic fee is stated before we dispatch. Once the technician has tested the system, you get one flat price for the repair and the work starts only after you have agreed it.

3. Booking, arrival windows and access

We give you an arrival window rather than a fixed minute, and we text when the technician is close. If a job ahead of yours runs long we will call you rather than leave you waiting. In summer, emergency no-cool calls take priority over routine work, which can move a scheduled tune-up. We will always contact you if that happens.

You agree to give us safe access to the equipment. That means a clear path to an attic hatch, an unlocked gate, a gate code where one exists, pets secured, and vehicles moved where roof or crane access is needed. If we arrive and cannot reach the equipment or nobody is there to let us in, the diagnostic or visit fee still applies.

If the property is a rental, whoever books the work confirms they have the owner’s authority to instruct it.

4. Changes to scope

If the job changes once work begins, we stop. You get the revised price and the reason before anything further happens. Nothing gets added to an invoice that you have not approved first. That applies whether the discovery adds two hundred dollars or two thousand.

5. Payment

Payment is due on completion of the work unless the quote sets out a different schedule. Installation contracts normally carry a deposit against equipment ordering, with the balance due on commissioning. We accept card and bank transfer, and card payments are handled by a payment processor rather than stored by us.

Where an invoice remains unpaid past its due date, interest may be applied at the rate stated on the invoice, and title to any installed equipment remains with us until the invoice is settled in full.

6. Cancellation and rescheduling

Cancel or move a service appointment with reasonable notice and there is no charge. A cancellation after the technician has arrived carries the visit fee.

On installation contracts, cancelling before equipment is ordered costs you nothing. Once equipment has been ordered or a crane booked, we may recover documented costs actually incurred. Where Arizona law gives you a right to cancel a contract signed at your home within a set number of business days, that right applies and the cancellation notice will be included with your contract.

7. Workmanship warranty

Our labor carries a written workmanship warranty, with the term stated on your quote and invoice. If work we performed fails because of how we performed it, we return and put it right at no cost to you.

Equipment parts are warranted by the manufacturer under its own terms rather than by us. We register those warranties in your name at install so the coverage is in place, and we will handle a claim on your behalf where we can.

The warranty does not cover damage from causes outside the work: power surges, storm damage, rodent or pest damage, blocked filters left unchanged, work carried out on the system by someone else, or a failure caused by a fault we identified in writing and you chose not to have repaired.

8. What we are responsible for

We are responsible for our own work and for damage we cause through negligence while carrying it out. Ask for our current licensing and coverage details before work starts and we will provide them in writing.

Our liability for any claim is limited to the amount you paid for the work in question, and we are not liable for indirect or consequential losses such as spoiled food, lost income, hotel costs or damage to contents from a fault that existed before we attended. Nothing in this section limits liability for death or personal injury caused by our negligence, or for anything that cannot lawfully be limited.

Where a property has a pre-existing condition we have flagged, for example a condensate system without a working safety switch or a duct system in poor repair, we are not responsible for consequences of that condition if you declined the recommended remedy.

9. Permits, codes and inspections

Equipment replacement requires a mechanical permit in the jurisdictions we work in. We pull it, we book the inspection, and its cost is inside the quoted price. If an inspector requires additional work to meet current code, we will tell you what it is and what it costs before proceeding.

10. Complaints

Raise a problem with us first and we will try to resolve it directly. If that does not settle it, Arizona homeowners can file a complaint about licensed contractor work with the Arizona Registrar of Contractors, and the ROC publishes the process and the time limits on its website.

11. Governing law

This agreement is governed by the laws of the State of Arizona. Any dispute will be handled in the courts of Maricopa County, Arizona, unless the work was carried out in another Arizona county and both parties agree to bring it there instead.